Last updated: 31 October 2025

At Airlinel.com, operated by Londonos Ltd, we value our customers and strive to provide a transparent and fair refund and cancellation policy. This policy outlines your rights and obligations regarding cancellations and refunds for transfer and related services booked through our platform.

1. General Policy

All bookings made through Airlinel.com are subject to the terms and conditions set out in this Refund & Cancellation Policy.
By completing a booking, you acknowledge and agree to these terms.

2. Cancellations Made by the Customer

  • Cancellations made up to 48 hours before the scheduled transfer time are eligible for a refund.
    A 10% administration fee will be deducted from the total amount paid.

  • Cancellations made less than 48 hours before the scheduled transfer time are non-refundable.

  • No refunds will be issued for no-shows, missed pickups, or cancellations made after the driver has been dispatched.

Example:
If your transfer is scheduled for 10:00 AM on Friday, the latest time to cancel and receive a refund (minus 10% fee) is 10:00 AM on Wednesday.

3. Cancellations Made by Airlinel

In rare cases where Airlinel.com or our partners need to cancel a confirmed booking due to unforeseen circumstances (such as extreme weather, vehicle breakdown, or safety concerns), you will be offered:

  • A full refund, or

  • The option to reschedule your transfer at no additional cost.

We will always do our best to notify you as early as possible if a cancellation occurs on our end.

4. Refund Process

Once approved, refunds will be processed within 5–10 business days using the same payment method used for the booking.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If you do not receive your refund after 10 business days, please contact us at info@londonos.uk with your booking details.

5. Modifications & Rescheduling

If you wish to modify your booking (for example, changing the date, time, or pickup location), please contact us at least 48 hours in advance.
We will make every effort to accommodate your request, subject to availability.

Please note that fare differences or additional charges may apply depending on the new travel details.

6. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Cancellations made within 48 hours of the transfer

  • Failure to show up at the pickup point on time

  • Providing incorrect booking details (such as flight number or pickup address)

  • Service disruptions caused by factors beyond our control, including traffic, road closures, or weather conditions

7. Contact Information

For cancellations, refunds, or questions about this policy, please contact us using the details below:

Londonos Ltd (Airlinel.com)
Registered Office: 86-90 Paul Street, London, England, EC2A 4NE
📧 info@londonos.uk
📞 +44 20 3411 2421

8. Legal Disclaimer

This Refund & Cancellation Policy is governed by the laws of England and Wales.
By booking a service through Airlinel.com, you agree to comply with the terms stated herein.