Questions & Answers
Frequently Asked Questions
Are your prices fixed or metered?
All airport transfers are fixed-price and confirmed at the time of booking. There are no hidden charges or metered fares.
Are there extra charges for night journeys?
No. We operate 24/7 with transparent pricing. Night-time and public holiday transfers are priced clearly at booking.
Do you monitor flight delays?
Yes. We track all flights in real time using your flight number. Pickup time is adjusted automatically for delays or early arrivals.
Where will my driver meet me at the airport?
Your chauffeur will wait inside the Arrivals hall with a name board. Exact meeting instructions are included in your confirmation email.
How much free waiting time is included?
Airport pickups include complimentary waiting time after landing. If your luggage is delayed, contact us and we will assist.
Can I cancel or modify my booking?
Yes. Cancellation is free up to 24 hours before your pickup – your card is only charged at that point, so nothing is taken if you cancel earlier. Cancellations within 24 hours of pickup are non-refundable. You can cancel online from My Bookings; changes can be requested before departure, subject to availability.
Do you offer Meet & Greet service?
Yes. All airport pickups include Meet & Greet unless restricted by local airport regulations.
Are your drivers licensed and insured?
All chauffeurs are fully licensed, professionally trained, vetted, and insured in compliance with UK transport regulations.
What vehicle types are available?
We offer Standard, Executive, and Luxury vehicles including Mercedes S-Class, E-Class, and V-Class models. Larger vehicles are available for groups.
Do you provide child seats?
Yes. Baby seats and boosters are available upon request. Please provide the child’s age and weight when booking.
Is smoking allowed in the vehicles?
No. Smoking is strictly prohibited in all vehicles to maintain a clean and comfortable environment.
Can I request a specific vehicle or female driver?
Yes. Vehicle models and female chauffeurs can be arranged upon request, subject to availability. Early booking is recommended.
Do you offer corporate accounts?
Yes. We provide corporate solutions including priority booking, dedicated support, and monthly invoicing.
Can I book long-distance or full-day chauffeur services?
Yes. We offer intercity transfers and chauffeur hire by the hour, half-day, or full-day for business meetings, events, and private tours.
Will I share the vehicle with other passengers?
No. All private transfers are exclusive. You will never share your vehicle unless you specifically book a shared shuttle option.
What payment methods do you accept?
We accept major credit and debit cards, secure online payments, and corporate invoicing. Online bookings are authorised on your card and charged 24 hours before pickup. Cash payments are generally not accepted.
Do you provide invoices or receipts?
Yes. A detailed invoice is automatically emailed after each completed journey, suitable for business expense claims.
What areas do you cover?
We operate across London and nationwide in the UK, including all major airports. International services are available in selected destinations.
What if I cannot locate my driver?
Please call the emergency contact number provided in your confirmation email for immediate assistance.
What makes AIRLINEL different?
We combine fixed transparent pricing, professional chauffeurs, luxury vehicles, airport expertise, and reliable service designed for business and premium travellers.