Gatwick Pickup Tips: Meeting Your Driver at the North and South Terminals

Gatwick’s two terminals are about a minute apart by shuttle train, but meeting your driver at the wrong one costs time. A few simple steps make the pickup smooth.

1. Know your terminal

Your airline decides whether you land at the North or South Terminal; it is on your booking. We check it from your flight number too.

2. Come through to arrivals

After passport control and baggage reclaim, walk out into the arrivals hall. Your driver is waiting there with a sign showing your name.

3. Do not worry about delays

We track your flight, so a delay or early arrival moves the pickup automatically. The first 60 minutes after landing are free.

4. Stay inside if in doubt

If you cannot see your driver, stay in the arrivals hall and call the number in your confirmation. Going outside to the forecourt makes it harder to find each other.

5. Walking to the car

Airport parking is included. The driver helps with your luggage and walks you to the car.

Arrived at the wrong terminal?

The free shuttle train between North and South runs every few minutes. Call us, and the driver will meet you at the right terminal.

Departures

For flights from Gatwick, your driver drops you at the departures level of your terminal. From central London, leave about three and a half hours before a short-haul flight to allow for traffic and check-in.

See Gatwick transfers, how meet and greet works and the booking form.

Families and special assistance

If you are travelling with children, child seats are fitted free on request – add their ages in the booking notes. If you have booked special assistance with your airline, the airport team brings you to the arrivals hall, where the driver meets you.

Late at night

Gatwick has many late-evening arrivals. Your driver will be waiting whatever time you land; if your flight is diverted to another airport, call us and we will rearrange the pickup.

Prices from Gatwick

Meet and greet is included in every fare: Gatwick to London Bridge from about £101 in an Economy Sedan. See Gatwick fares.

Frequently Asked Questions

How do I know my terminal?

It is on your airline booking; we also check it.

Where is the driver?

In the arrivals hall, with a name sign.

How long is free waiting?

60 minutes after landing.

Is parking included?

Yes.

What if I land at the other terminal?

Take the free shuttle or call us.