How Airport Meet and Greet Works: From the Arrivals Hall to Your Car

Meet and greet means your driver is waiting for you inside the terminal, not outside in a car park. It is included in every Airlinel airport pickup. Here is what happens, step by step.

Before you fly

When you book, add your flight number and a mobile number that will work in the UK. We use the flight number to track your arrival and read your terminal.

While you are in the air

We follow your flight. If it lands early or late, the driver’s arrival at the terminal is adjusted. You do not need to tell us about delays.

After landing

The first 60 minutes after landing are free. That covers passport control and baggage reclaim at most times; if you are held up longer, call the number in your confirmation.

In the arrivals hall

Your driver is waiting at the arrivals exit with a sign showing your name – or a company name, if you ask. The driver introduces themselves, takes your trolley and walks you to the car.

To the car

Airport parking is included in the price. The car is in the short-stay car park, a short walk from arrivals.

Meet and greet vs kerbside pickup

With a kerbside pickup, you call the driver after landing and wait outside while they drive round. Meet and greet avoids that: the driver is already there when you come through.

At each airport

See the Heathrow terminal guide, Gatwick pickup tips, Stansted pickup tips and Luton pickup process.

Booking

Meet and greet is included in every airport pickup on the booking form; for example, Heathrow to Oxford Circus starts from about £47 in an Economy Sedan.

Families and special assistance

If you are travelling with children, the driver fits the child seats you requested before the pickup – they are free of charge. If you have booked special assistance with your airline, the airport team brings you to the arrivals hall, where the driver meets you.

Departures

For trips to the airport, the driver collects you from your door at the time you chose, helps with your luggage and drops you at the departures level of your terminal.

Frequently Asked Questions

Is meet and greet extra?

No, it is included in every airport pickup.

Can the sign show a company name?

Yes, add it in the notes.

How long will the driver wait?

The first 60 minutes after landing are free.

Is parking included?

Yes.

Do I need to tell you about delays?

No, we track the flight.