What Happens If Your Flight Is Delayed? Airport Pickups Explained
Delays are a normal part of air travel, and a good transfer service plans for them. Here is what happens to your Airlinel pickup if your flight is late, early, diverted or cancelled.
Flight tracking
When you book, add your flight number. We follow the flight and adjust the driver’s arrival to the actual landing time. You do not need to call us about a delay.
Free waiting starts at landing
The first 60 minutes after the actual landing time are free. Whether your flight lands two hours late or thirty minutes early, you still have an hour to get through the airport.
Long queues at border control
If passport control or baggage reclaim takes longer than an hour, call the number in your confirmation. The driver will wait while we sort it out with you.
Early arrival
If your flight lands early, the driver is told and comes earlier. Flights landing well ahead of schedule are tracked in the same way.
Diverted flights
If your flight is diverted – for example from Heathrow to Gatwick or Stansted – call us as soon as you can. We will try to send a driver to the new airport; the fare is recalculated for the new route.
Cancelled flights
If your flight is cancelled, tell us before the pickup and we will move the booking to your new flight.
Wrong flight number
Double-check the flight number when you book. If it is wrong, we cannot track the right flight – contact us to correct it.
Tips
- Keep your phone on after landing.
- Stay in the arrivals hall if you cannot see your driver.
- Have the confirmation email handy.
See how meet and greet works, the Heathrow terminal guide and the booking form.
Departures and delays
If your outbound flight is delayed before you leave home, you can ask us to move the pickup – contact us as early as possible.
No charge for delays
Delays never change the fixed price you paid – for example, Heathrow to Oxford Circus from about £47 in an Economy Sedan. See fixed-price transfers explained.
Frequently Asked Questions
Do I pay extra if my flight is late?
No; waiting is free for 60 minutes from the actual landing.
Do I need to call about a delay?
No, we track your flight.
What if I land at a different airport?
Call us; we will try to send a driver there.
What if I am stuck at passport control?
Call the number in your confirmation.
What if my flight is cancelled?
Tell us and we will move the booking.
